Lecture 1 - Notes

January 4, 2016

SENG 310

The Productivity Paradox

  • Phase 1 applications replace or automate actions done by humans
  • Phase 2 applications help humans think

Successes: word processors, spreadsheets, accounting systems, ATMs, airline registration systems

Failures: US Patent Office, government systems

Product Development

  • Viability
  • Desirability
  • Feasibility